| Answer: The KPO sector is growing at the rate of 50% to 60% per annum, and within it, the LPO sector is growing at 100%. There are over 100 KPO in India with approx 1lakh employees. In the coming years, this sector is expected to be as big as the BPO sector and create opportunities for over 5lakh professionals. The KPO sector has opportunities for professionals like doctors, lawyers, MBAs, accountants, scientists, and so on.
The success in outsourcing business process operations to India has encouraged many firms to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, access to a highly talented workforce and improved quality are all underlying expectations in off shoring high-end processes to India. This talent is soon being discovered and tapped by leading businesses across the globe resulting in the outsourcing of high-end processes to low-wage destinations. Hence Knowledge Process Outsourcing involves off shoring of knowledge intensive business processes that require specialized domain expertise. Challenges with the Indian IT and ITES service providers, it is not surprising that India has been ranked the most preferred KPO outsourcing destination owing to the country's large talent pool, quality IT training, friendly government policies and low labour costs. India is well equipped to meet this emerging sector's challenges and all set to be the global KPO hub.
The Indian KPO sector is expected to employ more than 2,50,000 KPO professionals by 2010, compared with the current figure of 25,000 employees. A report by E value serve predicts that India will capture more than 70 percent of the KPO outsourcing sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry.
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